Refund Policy

Course Purchases

You are eligible for a full refund if:

• You request a refund within 7 days of purchase.
• You have completed less than 20% of the course content.
• The course content is significantly different from what was described.
• Technical issues prevented you from accessing the course and we could not resolve them.

Refunds are NOT issued if:

• You have completed more than 20% of the course.
• More than 7 days have passed since purchase.
• You simply changed your mind after accessing the content.
• You purchased the wrong course (please verify before paying).

Freelancer Hires

• Refunds for freelancer hires are handled case-by-case.
• If a freelancer fails to deliver the agreed work, contact us within 48 hours of the deadline.
• We will mediate and issue a refund if the freelancer is found at fault.
• Partial refunds may be issued for partially completed work.

Refund Processing Time

Approved refunds are processed within 3–7 business days back to your original payment method (Telebirr, MTN, CBE, etc.).

How to Request a Refund

• Contact us via WhatsApp at +256 783 999 418.
• Include your name, email, course/service name, and reason for refund.
• Attach your payment screenshot as proof of purchase.
• Our team will respond within 24 hours.